Preferred Service Agreements
Extend the life of your two-way radio fleet with our Special Rate Plan. Protect your investment with proactive maintenance, priority repairs, and comprehensive support right here in Honolulu.
Why a Preferred Service Agreement Matters
Reliable communication requires that your radios are working at their absolute best. Daily wear and tear, heavy use, and Hawaii’s demanding environments can degrade performance over time. Our Low-Cost Maintenance Plan is designed to keep your two-way radio fleet in top shape, minimizing operational downtime and preventing costly, unpredictable emergency repair bills.
We offer our customers the very best in quality repairs for ALL makes and models, delivering fast turnaround times and high-grade parts directly from our local Honolulu service center. It is the ultimate peace of mind for your mission-critical fleet.
The “Special Rate Plan” Advantage
When you enroll your fleet in our Preferred Service Agreement, you bypass standard repair queues and hourly rates. Your plan includes:
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Free Pick-up & Delivery: We offer free pick-up of radios needing service, with same or next-day pick-up available for select local areas. Our goal is to return your repaired radios to you in just 2 to 3 days.
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Free Loaner Radios: Never suffer a gap in communication. We provide loaner radios to your team while your equipment is in the shop for service.
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Labor & Internal Parts Included: Forget the regular repair rate of $95.00 per hour plus parts. The Special Rate Plan covers all labor charges and the replaceable internal parts needed to get your radio working again.
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Discounted Wear & Tear Replacements: Receive exclusive, special discounted rates for external wear and tear items, including antennas, belt clips, batteries, radio cases, knobs, switches, and accessory jacks.
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Comprehensive Battery Analyzation: We rigorously test and analyze your batteries to ensure they will hold a charge through your longest shifts, replacing them at your discounted rate before they fail in the field.
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Stress-Free Annual Inspections: Your plan includes an annual technical inspection, tuning, and preventative maintenance check. The best part? We keep track of your timeline and call you to schedule your annual service—no need to worry about remembering!
Brands We Proudly Support under this Plan
We service and maintain all major makes and models, including:
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Kenwood (Including Manufacturer Warranty Enhancements)
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Motorola
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Hytera
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Icom
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RCA
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Diga-Talk
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And many other professional communication brands
Local Support, Lightning-Fast Turnaround
When your mission-critical equipment goes down, you cannot afford to box it up, ship it to a mainland repair depot, and wait weeks for a diagnostic report.
Starcomm Wireless operates right here in Honolulu. Our Preferred Service Agreement leverages our local presence to keep your business moving. With free, same-day or next-day pick-up in select areas and a dedicated local engineering team, we bypass the shipping delays and aim to have your fully repaired radios back in your hands within 2 to 3 days.
Local Oahu Support & Free Pick-Up
We understand that sitting in Honolulu traffic to drop off broken equipment wastes valuable operational time. That is why our Preferred Service Agreement brings the repair shop directly to you. We offer free pick-up and delivery for your two-way radios, with same-day or next-day pick-up available for select areas across the island to ensure your communication gaps are closed immediately.
Because our fully equipped service center is located right here on Puuhale Road, your mission-critical equipment never has to be boxed up and shipped to the mainland. We provide free loaner radios the moment we pick up your damaged units, and our local technicians work diligently to return your fully repaired hardware directly to your facility within 2 to 3 days.
Frequently Asked Questions about the Preferred Service Agreement
What exactly is covered for free under the Special Rate Plan?
The plan covers all labor charges (saving you the standard $95.00/hour rate) and the cost of any internal replaceable parts needed to repair the radio. It also covers the cost of your annual technical inspection, comprehensive battery testing, and the use of loaner radios.
Are physical damages like broken antennas or cracked cases covered?
Internal electronic parts are fully covered. However, external “wear and tear” items—such as antennas, belt clips, batteries, cases, knobs, and switches—are not free, but they are provided to you at a special, heavily discounted rate exclusively available to plan members.
Do I need to remember to schedule my annual radio inspection?
No! We know you are busy running your operations. Our team keeps a detailed log of your fleet’s maintenance schedule. When it is time for your annual inspection and tuning, we will call you to coordinate a convenient time to service the radios.
Do you offer this plan for radios we bought from a different vendor?
Yes. Our Preferred Service Agreement covers all makes and models, including Motorola, Kenwood, Icom, and Hytera, regardless of where you originally purchased the equipment. We are happy to take over the maintenance and keep your fleet running smoothly.
How long will my staff be without their radio during a repair?
Zero days. The Special Rate Plan includes free loaner radios. We will drop off a loaner when we pick up your broken radio, ensuring your staff always has a lifeline. Our goal is to repair and return your actual unit within 2 to 3 days.
Why shouldn't I just pay for repairs as they happen?
Without the plan, you are subject to the regular labor rate of $95.00 per hour plus the retail cost of all parts, both internal and external. You also miss out on the annual tuning and preventative maintenance. The Special Rate Plan is a predictable, low-cost way to budget your communication expenses and avoid sudden, massive repair bills.